When you decide to have a conversation with your users, you should follow structured steps to prepare it since well-structured…
User Testing
Time Saving Tips for User Researchers
Good User Research Takes Time The most common complaint among UX professionals is that research takes too much time, especially…
How to prove your startup can succeed (or fail)
Success starts with identifying a problem and then testing to see if you have the right solution When it comes to…
7 Tips for Moderated Research
Let’s Get Started Once you’ve decided that moderated research is the right approach for your project, you will want to…
How to Uncover Valuable Insights From User Research
Analysis and synthesis of your user research data is critical if you want people to act upon your study and…
The Conversation Is the Method: The Importance of User Research
Conversations Over Methods I’m passionate about Design Thinking, yet I don’t have a preference for which method is best. This…
How to Craft Valuable User Research Questions
Conducting user research is the most rewarding form of uncovering and capturing actionable insights for your product and service, but…
Did you seriously just say: ‘We don’t have time to talk to our users.’?
Did you seriously just say: ‘We don’t have time to talk to our users’? Because we sure have plenty of time…
Why You Should Talk with Your Users
Anytime we create a product or service, we want to know whether people actually use them or not. We also…
“Ahhhh! You’re doing it wrong!”
“Ahhhh! You’re doing it wrong!” — Said every designer watching their first usability test I know exactly how you’re feeling right…
What I Learned About UX Research After Leaving the Game Industry
I’ll never forget the last research effort I took part in before leaving the game industry. We had around 30…
Agile-Friendly Ways to Think About Usability Testing
Agile and user experience have a tortured relationship, especially with regards to usability testing. Some combine it with bug testing, while others…
Agile 2.0 & The Evolution of its Methods
The way we understand Agile needs to evolve. Remember that our higher order objective is to validate our ideas the…
Do’s and Don’ts for User Interviews (info-graphic)
Info-graphic on the do’s and don’ts when conducting user interviews About Handrail We built Handrail to help teams…
How we ran a Google Design Sprint on a video game
This is a story about a GV style design sprint. If you’ve never heard of that, you can learn more…
We need to put the consumer back at the focus of the Consumer Electronics Show.
We need to put the consumer back at the focus of the Consumer Electronics Show. That was my big take…
Top 3 Impacts on UCD & UX in 2018
Disclaimer: I am a Product Manager and User Researcher, not an attorney. This article was written for UCD and UX…
Simplifying the User Research Process
We’ve Made The Research Process Even Easier! You spoke up and we listened. We all know that surveys can be an integral part…
How we conducted user research for our new UX research platform
Continuous Discovery Leads To Continuous Improvements At ConnectFive, we believe the knowledge and insights that help fuel product or service…
How to prepare for a successful user research session
Congrats! You’ve answered the top five questions you need to know before starting your user research session. Now you need…
Top 5 things to know before starting user research
“If you want to offer products or services that have value for your customers, you must first make the effort…
The most valuable new year’s (business) resolution
Do you want to de-risk implementing business ideas, drive better decision making, and give your company an advantage over the…