Overview of Handrail

Research repository with powerful, integrated workflows for doing user research

Handrail allows you to access all your research and insights in one place. With our hybrid approach, Handrail is not only a repository but also the place for your team to do core research activities—conduct interviews, collect survey data, and perform data analysis. By doing research in Handrail, a rich repository of data automatically builds over time. You can also add research done outside of Handrail.

With Handrail, you can search and discover research findings across your entire organization. Search results provide enough context so you can understand the key findings and relevant insights for a study before having to dig into the details. With Handrail, it's easier and faster to find relevant research when you need it.

Handrail helps people do high quality research faster, capture and build knowledge over time, and turn that knowledge into better decisions for the people they serve.

Who uses Handrail?

The most successful organizations today have developed a broad capacity for doing research and turning the findings from research into better decisions. Doing that at scale is the tough part, and that's where Handrail excels. People who do research today are in a wide variety of roles. Handrail brings their efforts together in one centralized, searchable repository.

  • User Researchers
  • User Experience and Service Designers
  • Product Managers
  • Developers and Engineers
  • Customer Experience Professionals
  • Marketers
  • Customer Success and Salespeople
  • Business Leaders

What kinds of research does Handrail support?

End-to-end workflows in Handrail support a wide range of research activities:

  • Qualitative data collection
  • Quantitative data collection
  • In-person moderated research
  • Remote moderated research — Use Handrail along with whatever teleconferencing software you already use.
  • Analysis of data collected using other tools — Create a reference study in Handrail. A reference study allows you to bring in and view online sources of data, take notes on those data sources, and perform analysis across them inside Handrail. Here are a few examples of online data sources you might log using a reference study in Handrail:
    • Remote unmoderated usability tests (tools like UserTesting or UserZoom)
    • Card sorts (tools like Optimal Workshop)
    • Advanced surveys (tools like Qualtrics) 
    • Secondary research (online articles, PDFs, etc.)



Need more information or have questions we didn't cover here? Get in touch!